At Kingpin & Co., Customer Satisfaction is Our Top Priority.
If you encounter any issue with your order, please review the following Return, Refund & Warranty Policy carefully.
Our refund and warranty policy applies only to customers who placed their order through the Warranty Shipping Method.
You may request a warranty claim if:
The product received is defective or has a manufacturing-related issue.
The issue is reported within the applicable warranty period.
The customer provides valid proof of the issue through a clear video.
The product is returned to our designated shipper address for physical inspection and verification.
Contact us via email regarding the issue with your order.
Provide your Order Number along with clear video proof showing the issue.
After reviewing the submitted proof, we will provide the required return instructions.
The customer must ship the product to the designated shipper address at their own responsibility.
Once received, the product will be physically inspected and verified by our team.
If the issue is verified as eligible under the warranty terms, the applicable replacement or refund process will be initiated.
Important: Warranty claims are subject to product inspection. Products with a damaged box, signs of misuse, physical damage caused after delivery, or a damaged/removed warranty sticker (where a warranty sticker is applied to the product) may not qualify for a warranty claim.
Warranty claims will not be accepted for:
Change of mind or personal preference.
Damage caused by improper use, misuse, or negligence.
Physical damage caused after delivery.
Products returned without the required packaging.
Products with a damaged, removed, or tampered warranty sticker, where applicable.
Issues that cannot be verified through the submitted proof or physical inspection.
Once the returned product has been received and successfully inspected:
An eligible replacement may be provided where applicable.
If a refund is approved, it will be processed after verification.
For Cash on Delivery (COD) orders, approved refunds will be processed through Bank Transfer, Easypaisa, or JazzCash.
Refund processing may take 5–7 business days after approval.
The customer is responsible for shipping the product to the designated shipper address for warranty inspection.
If the warranty claim is approved after inspection, the applicable replacement or refund will be processed according to the warranty terms.
Refusal of a confirmed order at delivery without a valid reason may result in restrictions on future orders.
For warranty, return, or refund-related requests, please contact us:
📧 official.kingpin.co@gmail.com
📞 +92 348 5916770
📍 Kohat Road, Peshawar, 25000, Pakistan
Kingpin&Co.