At Kingpin & Co., customer satisfaction is our top priority.
If you encounter any issues with your order, please review our Return & Refund Policy below.
You may request a return or exchange if:
The item received is damaged, defective, or incorrect.
The product is unused and in its original packaging.
The request is made within 7 days of delivery.
Please Note: Items showing signs of wear, misuse, or damage after use are not eligible for a return or refund.
Returns or refunds will not be accepted for:
Change of mind or personal preference.
Minor color variations due to lighting or screen differences.
Products damaged due to improper use.
Items returned without their original packaging.
Contact us within 7 days of receiving your order.
Provide your order number and clear images of the product (if it is damaged or incorrect).
Once your request is approved, we will guide you through the return process.
Unauthorized returns will not be accepted.
Upon approval:
A replacement will be sent or a refund will be processed.
Refunds are issued after inspection of the returned item.
For Cash on Delivery (COD) orders, refunds are processed via Bank Transfer, Easypaisa, or JazzCash.
Refund processing time: 5–7 business days after approval.
If the issue is due to our mistake (wrong or damaged item), Kingpin & Co. will cover the return shipping cost.
For returns approved for other reasons, the return shipping cost may be the customer's responsibility.
Refusal of a confirmed order at the time of delivery without a valid reason may result in restrictions on future orders.
For return or refund requests, please contact us:
📧 Email: official.kingpin.co@gmail.com
📞 Phone: +92 348 5916770
📍 Address: Kohat Road, Peshawar, 25000, Pakistan