Return & Refund Policy
At Kingpin & Co., Customer Satisfaction is Our Top Priority
If you encounter any issues with your order, please review our Return and Refund Policy below.
Eligibility for Returns
You may request a return or exchange if:
- The item received is damaged, defective, or incorrect
- The product is unused and in its original packaging
- The request is made within 7 days of delivery
Please note: Items showing signs of wear, misuse, or damage after use are not eligible for return or refund.
Non-Returnable Items
Returns or refunds will not be accepted for:
- Change of mind or personal preference
- Minor color variations due to lighting or screen differences
- Products damaged due to improper use
- Items returned without original packaging
Return Process
- Contact us within 7 days of receiving your order
- Provide your order number and clear images of the product (if damaged or incorrect)
- Once approved, we will guide you through the return process
Unauthorized returns will not be accepted.
Refund Policy
- Upon approval, a replacement will be sent or a refund will be processed
- Refunds are issued after inspection of the returned item
- For Cash on Delivery (COD) orders, refunds are processed via bank transfer or Easypaisa/JazzCash
- Refund processing time: 5–7 business days after approval
Return Shipping
- If the issue is due to our mistake (wrong or damaged item), we will cover the return shipping cost
- For returns approved for other reasons, return shipping may be the customer’s responsibility
Order Refusal
Refusal of a confirmed order at delivery without a valid reason may result in restrictions on future orders.
Contact Us
For return or refund requests, please reach out to:
📧 official.kingpin.co@gmail.com
📞 +92 348 5916770
📍 Kohat Road, Peshawar, 25000, Pakistan
